Privacy Policy

Effective Date: 21st July 2025

Grace Garden Hotel ("we", "our", or "us") is committed to protecting the privacy and personal information of our guests, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our hotel.

1. Information We Collect

We may collect personal information from you in the following ways:

a. Information You Provide to Us:

• Full name
• Contact details (email address, phone number, mailing address)
• Payment information (credit/debit card details)
• Booking details (dates of stay, preferences, special requests)
• Identification documents (if required by law)
• Feedback or inquiries submitted via our website or at the hotel

b. Information Collected Automatically:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Cookies and usage data

c. Information from Third Parties:

We may receive information from booking platforms, travel agents, or corporate partners you use to make a reservation.

2. How We Use Your Information

We use your personal information to:

• Process and manage hotel bookings
• Communicate with you regarding your reservation or stay
• Improve our services and customer experience
• Provide personalized services and offers
• Meet legal and regulatory requirements
• Ensure the safety and security of our guests and premises

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Service providers (e.g., payment processors, IT support, booking engines)
• Legal authorities when required by law
• Affiliates or subsidiaries of Grace Garden Hotel, if applicable
• Business partners for joint promotions (with your consent)

4. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system can guarantee complete security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may control cookie settings in your browser, but disabling cookies may affect website functionality.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on your consent
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the contact information below.

7. Third-Party Links

Our website may contain links to external websites not operated by Grace Garden Hotel. We are not responsible for the privacy practices or content of these third-party sites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please click to contact us.